Finnair receives Five-Star Global Airline rating from APEX based on customer reviews

(Warsaw 25.9.2018) Finnair has been awarded a 2019 Five Star Global Airline rating by the Airline Passenger Experience Association (APEX). The airline ratings are based entirely on verified feedback given by passengers. This is the first time Finnair received a five-star rating from the APEX.

Finnair was one of the 470 airlines worldwide rated by passengers through 31 July of this year and of which only 9% received sufficient votes for the prestigious five-star status in 2019. Airline travelers were validated against confirmed itineraries and geo-location on mobile devices.

Among the many development activities during this year, Finnair has renewed its business class service concept, introduced new signature menu collaborations with top chefs and renewed its meal service for long-haul economy class. Finnair is currently rolling out the best-in-market internet connectivity to its European Airbus fleet, and its mobile application has been downloaded over a million times.

For additional information on the APEX organization and its 2019 ratings, visit

Further information:

Finnair Media Desk, +358 9 818 4020, comms(a),
Finnair blog:

Finnair flies between Asia, Europe and North America with an emphasis on fast connections via Helsinki, carrying more than ten million passengers annually. In 2017, Finnair's extensive network connects 19 cities in Asia and 7 cities in North America with over 100 destinations in Europe. The airline, a pioneer in sustainable flying, was the first European airline to fly the next-generation, eco-smart Airbus A350 XWB aircraft and it is the first airline listed in the Leadership Index of the worldwide Carbon Disclosure Project. The only Nordic carrier with a 4-star Skytrax ranking, Finnair has also won the World Airline Award for Best Airline Northern Europe for the past nine years running. Finnair is a member of oneworld, the alliance of the world's leading airlines committed to providing the highest level of service and convenience to frequent international travellers.

“We are proud of and grateful for this recognition from our customers,” says Piia Karhu, Senior Vice President of Customer Experience at Finnair. “Customer satisfaction is a team effort, created every day through every single encounter our customers have with us – be it onboard, at the airport, with our call centers or through our digital channels. We place a strong focus on providing a personalized customer service experience and have also rolled out several actions to improve our customers' overall experience. It’s great to see this being recognized by them.”