Finnair and Helsinki Airport team up to search for Quality Hunters
(Warsaw 13.9.2011) Finnair and Helsinki Airport have commenced a search for seven Quality Hunters, to be given the task of travelling between Europe, Asia and the United States. With the help of these experts drawn from the public, the aim is to make Helsinki’s award-winning airport and flight connections even smoother and more convenient. The application period ends on October 5.
Last year, Finnair hired 4 Quality Hunters to investigate the theme of quality in travel. This was an unparalleled success and continues with a much-expanded follow-up for 2011, with Helsinki Airport joining the relentless strive for quality.
Following an intensive recruitment process, the Quality Hunters will observe, evaluate, report on and develop the flight and transfer experience as offered by Finnair and Helsinki Airport. This will lead to improvement ideas and concepts to be developed in the near future, bolstering further the already awarded travel experience.
Successful applicants will fulfil their role over seven weeks, observing seven categories of service quality. Each will publish a blog describing their various experiences, and all material will be posted on www.qualityhunters2.com. Visitors to the site will be encouraged to set tasks for the Quality Hunters, make comments and share their opinions and will thereby have the chance to win intercontinental VIP flights with Finnair via Helsinki.
“As a part of renewing our entire service identity, we want to go even further in charting the black spots of travel and in finding creative solutions to resolve them. We expect this initiative to result in more convenient travelling concepts and to support Finnair’s constant aim of offering passengers peace of mind”, said Jarkko Konttinen, Finnair’s Vice President.
“We want to be able to offer passengers something more than just a transfer. It is in our interests to listen to them on how to make their time at the airport enjoyable,” added Johanna Metsälä, Helsinki Airport’s Customer Experience Manager.
Those interested may read more and can apply at www.qualityhunters2.com. The application period closes on October 5th.
Finnair Plc
Communications
Helsinki Airport
Communications
Further information:
Johan Puotila, Managing Director, Confero Consulting, tel. +48 22 460 51 37, info@conferopr.com
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Photobank: www.finnair.com/gallery
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www.facebook.com/helsinkiairport
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website: www.helsinkiairport.fi
